My Sisterhood customer returns process is simple and straightforward. Customers are kindly requested to check all items, on receipt of consignment, and always before use.
My Sisterhood is happy to accept returns for full refund of purchase price within 28 days of customer receipt.
If after the first few (1- 3) servings you do not like the product, you may request for either a:
-Exchange of product, or a
-Credit to your account, or a
-Refund of your money.
Where more than 3 servings of product have been used, refunds will be offered on a proportionate basis to reflect the amount of product used. All powdered products returned to My Sisterhood are weighed on return to establish how much has been used.
If you take advantage of any multi-buy or discount offer, you will be refunded according to the discount that was applied to the offer.
The returns procedure is as follows:
- Contact us by email at email@example.com to arrange for a return/refund.
- My Sisterhood will issue you with a unique Returns Authorisation Number. The email will also contain a Returns Label.
- Return all items in their original packaging. Print-off and attached the Returns Label, enclosing the Returns Authorisation Number.
- Take the returns package to any UPS Access Point, and obtain proof of return. UPS will return the package to us.
- Please allow 7 working days for your refund or exchange to be processed.
Please note, you must contact us via email to obtain a unique My Sisterhood Returns Authorisation Number prior to attempting to return any items. This enables My Sisterhood to process your return correctly and refund as quickly as possible. Goods returned without a valid unique My Sisterhood issued Returns Authorisation Number will not eligible for exchange or refund.